How can I restore a backup from the backup service?

Links for retrieving a backup of a specific tree in a specific site are emailed to you and are also available in the Backup Page of your site. The retrieval page describes the family tree backed up and its size, and provides instructions for downloading the backup and using it to restore the tree.

Restoring a Family Tree Builder tree

The backup file will have a .ZIP extension and should be downloaded by you to your computer. Then, it should not be opened by running it. Instead, it should be loaded into Family Tree Builder using File>Manage Projects>Import package. If Family Tree Builder is no longer installed on the computer, a version can be downloaded for free from www.myheritage.com/ftb.

If importing the tree into Family Tree Builder, which already contains another version of that tree (older, newer, or the same), the tree file will be renamed. Importing a backup into Family Tree Builder will not overwrite existing versions of the family tree.

Restoring a WEB tree

The backup file will be a GEDCOM file with a .GED extension. It should be downloaded by you to your computer. Any photos in the tree are referenced in the GEDCOM file and will be retrieved from their Amazon.com backup location upon using the file. The GEDCOM can be used by importing the tree back into a family site on the Website or into MyHeritage.com’s Family Tree Builder software.

The GEDCOM file can also be opened in software or imported to sites other than ours, however due to the fact that many other sites and software do not support GEDCOM import properly, or do not support importing photos in GEDCOM files, it is not guaranteed that the import will be complete with photos.

If importing the tree into a family site on the Website, which already contains another version of that tree (older, newer, or the same), the tree will be duplicated in the family site. Importing the GEDCOM will not replace any existing tree in a family site. The process will also duplicate photos if the photos are still located on the family site.